In a world where digital media is increasingly taking over traditional marketing methods, we need to ask ourselves who opens the door to our brand.
Andreea Iorga
May 8, 2024 1:16 PM
5 min read
In a world where digital media is increasingly taking over traditional marketing methods, we need to ask ourselves who opens the door to our brand. Is it the brand itself, or is it the salesperson? Do we need to create more human experiences for customers to close deals? How would we compete with more prominent brands that already exist and sell like crazy?
There is a big difference between selling for a brand like Apple, Snowflake, Oracle, Microsoft or Salesforce and selling for small startups. Big brands have a lot of money and resources, so they can afford to buy ads, research, and have a large sales team, making them visible on the market. Startups are smaller and have different resources. They need their people to be able to sell themselves - face-to-face - right away!
The most successful salespeople can sell themselves, their products, and the brand. They believe in what they're selling and know how to communicate that. It's not enough to identify a problem that needs solving—you have to convince people why your solution is better than all the other options!
First, it's essential to understand the difference between a brand and a salesperson. When we say "sales," we are referring to all those involved in closing a deal—the salespeople, support staff, and management. But when we say "brand," we are talking about the entire ecosystem that makes up your business and how people interact with it.
For example, if you ask someone what they think about Amazon (or any other company), they could tell you that they like their products or service but have yet to learn who works there or their mission statement. This is because their experience with Amazon has been primarily positive—they had bought something from them before and liked what they got!
Secondly, it's easier to present a well-known product in the market. When selling a branded product, you don't have to explain as much about it because the customers already know what they want. You can focus on how you can help them get the best price for their purchase and make sure that everything goes smoothly with shipping and delivery. It also makes sense if you're selling an item that is less popular or known by most people.
If you're selling a new product for a new company, consider the following questions:
The first step to connecting with your customer is knowing what you offer and why it will be valuable to them. If you need to know the options or how they work, how can you help someone figure it out? If your customers know more about the products than you do, they might think they're talking to an amateur (or worse yet, a salesperson). It would help if you felt confident in everything that you say.
Once you know what kind of person uses/buys/has an interest in what you sell, then it's time for some research! Find out where their pain points are so that when someone asks about them or mentions them (even if indirectly), it will click immediately for both parties involved: "Ah yes! It's just like my friend said!"
To get the door open, you need to know who your customers are and how you can best reach them. The sales process needs to work and fit into the context of who your audience is. You need to understand your target audience better so that when they open the door, you're ready with a great offer or product that provides value and solves their problems.
Setting up an effective sales process is also essential because it will help ensure that nobody gets left behind (some people prefer not to talk on the phone). If there is no clear path for customers, then they won't feel compelled enough by what you have to say--no matter how good it may be!
The sales process is also an excellent way to determine who your customers are. You can use it to assess their needs and how you can best serve them with your product or service. Setting up an effective sales process is crucial because it will help ensure that nobody gets left behind (some people prefer not to talk on the phone). If there is no clear path for customers, then they won't feel compelled enough by what you have to say--no matter how good it may be!
You must be qualified to have an open conversation. Be bold and ask questions or share your own experiences. Ask open-ended questions so you can get many good answers that describe their needs more and more.
It is vital that you are not just listening but also talking as well. It is a two-way interaction, after all! If you are not talking, the person will think there is something wrong with them, and they may even leave unhappy or angry because they feel like they did all the work while you did nothing but take up their time and space unnecessarily (not your fault).
While sharing knowledge, expertise, and experience with the other person (the prospect), try asking them questions about themselves, such as:
What is your favorite color? Are you married/single etc.? The more information that you learn about them, the better prepared you are to help them out with their needs and also be able to sync with them at a personal level. One of my best sellers was always able to connect personally (alma mater, family, donations, and so on) with its prospects.
This is one of many ways to build relationships with your prospects. There are many other ways to build trust and credibility, but this is just one example of how you could do it.
As a salesperson, it is your job to understand the customer. The best way to do that is by asking questions. Ask more questions, make them open questions, and you'll get better answers and know them better. Understand their goals, interests, and needs. Understand their pain points and budget, timeline, and decision-making process.
When someone buys something from you (or doesn't), it's essential to consider what type of person purchased or didn't buy your product or service so that you can continue selling to them in the future.
If your startup sales process isn't set up correctly, your brand can go out of business before you've even opened the door.
You should have a sales process that works for your business, customer, and team. You should also be able to fit it into your budget.
If any of these things are missing from the equation, you'll have trouble closing deals and making money in the long run.
You can anticipate your customer's wants and needs as the relationship grows. They'll know you'll be there for them if they want something. Finally, build lasting relationships by being there at any moment and doing things a large brand salesperson wouldn't usually do.
This is why it's essential to know your customer's goals and interests before selling them anything. You can't just go into a conversation about how much money or time you will make off this deal—that won't help anyone!
So, open the door if you're a startup and want to sell more! The key is to know your customers and understand their goals and interests. Then present them with value through metrics that make sense. If you do it right, then there's no telling where this journey could take you."
Andreea Iorga
May 8, 2024 1:16 PM
5 min read